When applying, please attach a resume highlighting relevant experience and two to three examples of community management wins such as standout replies, creative fan interactions, Instagram Broadcast Channels managed, or successful engagement moments (optional, include links or screenshots of social accounts you’ve managed or contributed to, showing how you think, write, and show up online). WHO WE’RE LOOKING FOR The Recording Academy is seeking a bold, culturally fluent Community Manager to join our Marketing/Social Media team and help build a world-class community management operation across our digital channels. Celebrating music through the GRAMMY® Awards for more than 65 years, the Recording Academy continues its legacy as the premier organization honoring achievement in the recording arts and supporting the global music community. This role is for someone who lives and breathes internet culture — fluent in memes, stan language, fandom moments, and real-time trends — and knows how to tap into them with intelligence, authenticity, and taste. You’re equally comfortable managing a high-volume message inbox as you are crafting a comment that turns into a headline. You are part strategist, part storyteller, and part cultural anthropologist — connecting with fans, artists, and creators every day in ways that build trust, spark conversation, and strengthen how the world sees the GRAMMY brand. You have a strong voice, sharp humor, and unshakable instincts for when to chime in, when to listen, and when to make it go viral. You understand how the internet moves, what captures attention, and how to use brand voice to lead meaningful conversations in real time. If you can switch between community engagement, creative ideation, and organized, process-driven execution without missing a beat — we want to hear from you. WHAT YOU’LL DO Build and scale a world-class community management program across all digital touchpoints — including Instagram, TikTok, Threads, Facebook, LinkedIn, Reddit, and emerging platforms — that fosters engagement, education, and advocacy. Develop a comprehensive messaging framework that helps new audiences understand the Academy’s mission to uplift music creators and its work across awards, advocacy, education, DEI, and more. Spot, interpret, and react to emerging cultural and platform trends, from meme formats to viral audio, ensuring our participation feels organic and timely. Partner closely with the Social Content Production team to integrate community-driven storytelling — including comment reactions, FAQs, Lives, AMAs, and real-time fan interactions — into content calendars. Lead real-time engagement and conversation both in the day-to-day around our brand pillar topics, and around major cultural moments (GRAMMY Nominations, GRAMMY Week, red carpet, and the Awards telecast), ensuring authentic participation across channels. Leverage our social listening platform (Talkwalker) to identify insights — sentiment, conversation themes, and emerging trends — to optimize real-time responses and inform creative and strategic decisions. Use native tools (Meta Business Suite, Sprout, platform inboxes) to manage a high volume of messages efficiently while keeping our brand voice human, consistent, and witty. Pilot innovative community-led content formats such as polls, remix challenges, AMAs, “Ask the Academy” threads, and other participatory activations that turn audiences into collaborators. Establish and track community analytics and performance KPIs — including shares, engagements, impressions/reach, and sentiment — to evaluate impact, optimize content strategy, and report actionable insights to MarComms leadership. Support influencer and creator initiatives, coordinating collaborations that strengthen authenticity and drive positive brand perception. Shape and maintain the Academy’s community voice — authentic, clever, respectful, and deeply informed by music culture. Uphold cultural nuance, inclusivity, and brand safety in every interaction. SKILLS & EXPERIENCE Bachelor’s degree in marketing, communications, or related field preferred. 5+ years of experience in social media or community management, preferably in music, entertainment, or culture. A deep understanding of internet, music, meme, and live-streaming culture, and how digital communities shape cultural conversation. Fluency in today’s social ecosystems: Instagram (including Broadcast Channels), TikTok (including Live), Threads, YouTube Shorts/Live, Facebook, X, and Reddit. Proven ability to develop and execute community engagement strategies that drive awareness, trust, and brand love. Exceptional writing skills with the ability to shift tone for different audiences while staying sharp, witty, and brand-safe. Fluency in Spanish (written and spoken) strongly preferred. Experience using analytics (Sprout, Talkwalker, native Insights) to translate engagement data into strategic insights. Solid understanding of community safety, moderation, and UGC rights, especially within music and AI-driven content contexts. Excellent project management, organization, and time-management skills with the ability to thrive in a fast-paced, collaborative environment. Bonus points if you have experience managing social communities during live broadcasts or large-scale events, launching and managing DM chatbots, have worked with creators or talent for social storytelling, are comfortable appearing on-camera or contributing ideas for social-first video content, and/or know your way around Talkwalker, Teams, Airtable, or Meta Business Suite workflow tools. PHYSICAL DEMANDS FOR CERTAIN ROLES The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time. The employee will be required to lift and/or move up to 60 pounds. SALARY AND BENEFITS The starting salary for this position is $73,400 to $81,100 per year, benchmarked against industry standards. Salaries for positions required to be in specific geographic locations reflect the corresponding labor market. The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits. Explore our career opportunities to join a team that values creativity, innovation, and diversity. ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES RECORDING ACADEMY The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators. LATIN RECORDING ACADEMY The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation. LATIN GRAMMY CULTURAL FOUNDATION The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives. MUSICARES A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs. GRAMMY MUSEUM The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. EQUAL OPPORTUNITY The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.