Content & Membership Manager

This is a unique opportunity to step into a key role that sits at the heart of Dreamers & Doers. As our Content & Membership Manager, you’ll help refine and maintain the operational backbone of our membership offerings – keeping things running smoothly behind the scenes – while adding your magic to the member experience to ensure it feels personal, seamless, and full of care.

As the all-seeing eye – you play the pivotal role of connecting dots, catching what others might miss, and ensuring nothing critical slips through the cracks.

While you don’t need to be a professional editor – or have managed getting articles live before – you do need a strong sense for compelling content, the ability to run content projects from start to finish, and a knack for unlocking people and processes to make it all happen. You’ll nurture relationships with our PR partners to help our members get the visibility they deserve – though you won’t be responsible for building new partner relationships.

The role is approximately 55% internal/team-facing, 30% member-facing, and 15% external partner-facing. You’ll collaborate closely with our founder and Head of Community, lead our small team of admins, and interact with members, partners, and consultants to ensure excellence across everything we deliver.

This is a dynamic, multifaceted role for a savvy, words-and-experience-obsessed, hands-on implementer who is passionate about guiding people and workflows towards maximising impact, ensuring quality deliverables, and bringing heart to every aspect of their work.

Tasks

You’re someone who naturally notices the details others miss, spots opportunities for improvement, ensures they’re addressed thoughtfully, and cares deeply about delivering a high-quality experience – whether for a member, a team member, or an external partner.

• Play a critical role in driving forward our most important member and content initiatives, ensuring member experience excellence and the continuous operational evolution across our offerings.
• Act as the connective tissue of the team – tracking moving parts, surfacing what needs attention, and keeping everything flowing toward the highest impact.
• Drive forward our PR Hype Machine, collaborating with partners and members to deliver smooth, high-impact experiences that amplify women’s voices.
• Own the article publishing process from start to finish, ensuring members’ stories are shared with care and consistency, and that each one drives meaningful visibility and impact.
• Serve as the internal project manager for content and member engagement workflows – including newsletters, PR opportunity fulfillment, and spotlighting member wins – ensuring everything stays organised, aligned, and on schedule via Asana.
• Infuse a little magic into everything you touch – from a member interaction to a spreadsheet or content workflow. You make the functional feel delightful.
• Oversee our offshore Admin Support team, delegating clearly and reviewing outputs for quality, brand alignment, and polish.

Other:

• Guide the member payment process, ensuring renewals, cancellations, and updates are handled smoothly by the Admin team—with your support as needed for escalations.
• Oversee all member communications via email—quality-checking, improving clarity and tone, and writing more complex or sensitive messages as needed to ensure alignment with our brand and mission.
• Act as a bridge between strategy and execution—ensuring ideas, content, and member experiences move smoothly from concept to polished reality.
• Own the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), ensuring they’re clear, up-to-date, and accessible for the team to streamline workflows and maintain consistency.
• Troubleshoot backend issues and optimize systems, partnering with tech consultants to continually improve the member experience.
• Draft and coordinate offers, wins, and announcements, collaborating with the Founder, Head of Community, and editorial team to stay true to our tone and mission.
• Maintain and improve internal workflows across content, member support, and partnerships—ensuring smooth operations and a consistent member experience.
• Act as the primary point of contact for external partners, supporting seamless collaboration and ensuring both sides feel valued and supported.
• Oversee and QA event backend logistics—including reviewing polished descriptions and ensuring accurate publishing on Luma and Circle.
• (Optional) Host occasional group PR calls with members, guiding them with warmth and clarity through the process.

Role Requirements

Skills and experiences:

• At least 3-4 years of relevant work experience, which may include project management, marketing, content, partnerships, social media, newsletters, operations, community, and other roles requiring strong writing, process, and people skills.
• Meticulous attention to detail and a commitment to accuracy, enabling you to consistently deliver high-quality work that matches our team’s high standards and intentional approach.
• Strong self-management, ensuring thoroughness, efficiency, and calmness in a fully remote work environment.
• Exceptional decision-making skills, enabling you to make sound choices and drive effective, proactive problem-solving—always in service of delivering the biggest impact where it matters most.
• Excited and experienced in using AI tools (like ChatGPT) to boost efficiency, raise quality, and scale your creativity and impact.
• Ability to follow instructions with precision. As a fun twist, include the secret code “Let’s do this!” in the last application question to showcase your attention to detail.
• Confidence in adopting new tech and tools. Our diverse suite of online tools requires you to adapt with minimal training (bonus points if you have experience with multiple tools), including but not limited to Mailchimp, Canva, Google Suite (Drive/Docs/Sheets), Asana, Airtable, Wix, Missive, Circle, Mail Merge, Chargebee, Typeform, and more.

Bonus strengths:

• Existing relationships with potential partners or media contacts
• Experience with content marketing, brand marketing, or other creative marketing approaches
• Strong copywriting or storytelling abilities
• A flair for spreadsheets—whether it’s organizing, analyzing, or automating
• A strong network, especially among women entrepreneurs and leaders
• An eye for design or content aesthetics (especially helpful across digital touchpoints)

How to apply?

To apply for this role, please fill in the application form.